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Administrative assistant

JOB DESCRIPTION

Job Title: Operations & Administrative Office Assistant.

Department: Operations & Administration
Reports To: Managing Director
Employment Type: Full-Time

Job Summary

The Operations & Administrative Office Assistant is responsible for coordinating the Company’s day-to-day administrative and operational activities, ensuring efficient service delivery, effective customer support, smooth digital platform operations, and coordination of field activities. The role serves as the central point for communication, operational coordination, and administrative support to ensure business objectives are achieved.

Key Responsibilities

Operations

* Coordinate the day-to-day operational activities of the Company.
* Manage and update the Company’s digital platform, ensuring information and customer listings are accurate, complete, and up to date.
* Ensure all customer registrations, profiles, products, services, and advertisements are uploaded promptly and accurately.
* Monitor the functionality of the digital platform and report technical issues where necessary.
* Coordinate with the Marketing Team to ensure customers acquired through field activities are successfully onboarded and published on the platform.
* Monitor the activities and performance of the Marketing Team to ensure assigned targets are met.
* Provide guidance and operational support to the Marketing Team during field campaigns.
* Obtain regular feedback from the Marketing Team on customer concerns, market trends, and operational challenges, and prepare reports for Management.
* Coordinate communication with operational personnel and other stakeholders as required to facilitate efficient service delivery.
* Schedule appointments, assessments, meetings, and service requests where applicable.
* Escalate operational issues requiring management attention promptly.

Administration & Customer Service

* Serve as the first point of contact for customer enquiries via phone, email, WhatsApp, and other communication channels.
* Receive, document, and respond to customer enquiries professionally.
* Maintain accurate customer records and operational documentation.
* Prepare correspondence, reports, presentations, and other administrative documents.
* Follow up with customers to ensure timely service delivery and customer satisfaction.
* Maintain confidentiality of customer and company information at all times.

Reporting & Coordination

* Prepare daily, weekly, and monthly operational reports.
* Maintain accurate records of customer interactions, registrations, and service requests.
* Liaise with internal teams and external stakeholders to ensure smooth operational processes.
* Provide Management with regular updates on operational activities, customer feedback, and team performance.
* Perform any other duties assigned by Management.

Qualifications

* Bachelor’s Degree, HND, OND, Diploma or a Certificate course.

Skills & Competencies

* Excellent verbal and written communication skills.
* Strong customer service orientation.
* Good organisational and time management skills.
* Ability to coordinate multiple tasks simultaneously.
* Proficiency in Microsoft Office Suite.
* Basic knowledge of website or content management systems (CMS) is an added advantage.
* Strong problem-solving and decision-making skills.
* Ability to work independently and collaboratively.
* High level of professionalism, integrity, and attention to detail.

Key Performance Indicators (KPIs)

* Timely and accurate processing of customer registrations and listings.
* Customer response and resolution time.
* Accuracy of operational records and reports.
* Effective coordination and follow-up with the Marketing Team.
* Timely escalation and resolution of operational issues.
* Customer satisfaction levels.
* Compliance with operational procedures and service standards.

Send CV to WhatsApp number: 07075597730